There is an important field to configure when you setup WidgetWhats on your website. You need to configure the title. The title is the first call to action your users will see on your website. This call to action will make your users click on your chat window and start talking to you. You need to be friendly and accesible. This is a very importante aspect of your WhatsApp Widget configuration.
The Widget Title will be shown in this block of the Chat window.