By messaging an advertised WhatsApp phone number or tapping on the brand´s click to chat button, the consumer can begin a conversation with the brand.
The Click to Chat link will be configured with the WhatsApp business number, allowing for direct navigation to a conversation thread with the brand WhatsApp profile (this allow the consumer to begin a chat with the brand without having the phone number saved in their contacts).
The button directs consumers to start a conversation with the brand through their WA mobile App or WA web on desktop.
Once a consumer sends the first message to the brand, the conversation will be triggered in your control panel.
The widget can be customised to any look and feel.